| Call processing volume |
1,200 min / rep / month |
Unlimited |
Unlimited, dedicated capacity |
| Call-to-CRM sync latency |
~3.0s median |
Sub-800ms (6× category median) |
Sub-800ms, dedicated lane |
| Native two-way CRM sync |
Salesforce, HubSpot |
Salesforce, HubSpot, Pipedrive, Zoho + 23 more |
All 29 + custom objects via API |
| Setup time to first sync |
Under 8 minutes |
Under 4 minutes |
Under 4 minutes + white-glove migration |
| Transcript languages |
English, Spanish, French, German |
38 languages |
38 + custom model additions |
| Coaching & manager workspace |
— |
Deal review, scorecards, playlists |
Deal review + custom rubric APIs |
| Workflow API & webhooks |
Read-only webhooks |
Full read/write, 99.9% delivery |
Full + private endpoints, SOC-reviewed |
| SSO, SCIM, directory sync |
SAML SSO |
SAML SSO + SCIM provisioning |
SAML SSO + SCIM + custom IdP |
| Compliance certifications |
SOC 2 Type II |
SOC 2 Type II + ISO 27001 + HIPAA-ready |
SOC 2 Type II + ISO 27001 + HIPAA + regional addenda |
| Deployment model |
Multi-tenant cloud (US) |
Multi-tenant, 38 countries |
Single-tenant, private VPC (US, EU, UK, APAC, CA) |
| Data residency controls |
US |
US, EU, UK, APAC, CA |
Per-tenant, BYO encryption keys |
| Uptime SLA |
99.9% |
99.98% |
99.99% with financial credits |
| Support response (P1) |
Next business day |
4 hours, 24/7 |
1 hour, 24/7 + named TAM |